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Marketplace Ops

Marketplace operations that run smoothly, every single day.

A dedicated operations team for your online marketplaces and store — keeping listings accurate, orders moving and customers answered, every single day.

Get operations support What we handle
Operations overview All channels · today
Live
  • Listings
    Up to date
  • Orders
    On schedule
  • Inventory
    2 to review
  • Messages
    All answered
Activity
  • Listing details refreshed Catalogue
  • Order batch prepared for dispatch Orders
  • Low-stock alert raised Inventory
What we handle

The daily work that keeps your store running.

Hand over the repetitive, time-sensitive tasks across your marketplaces and store — and keep the decisions that matter.

  • Listings & catalogue

    Create, update and tidy product listings so details, images and attributes stay accurate.

    • New product set-up
    • Content and attribute updates
    • Catalogue clean-ups

  • Order operations

    Keep orders flowing from purchase to dispatch, and follow up on anything that gets stuck.

    • Order monitoring
    • Exception handling
    • Returns coordination

  • Inventory & stock

    Watch stock levels across channels and flag issues before they become missed sales.

    • Stock level checks
    • Low-stock alerts
    • Channel sync checks

  • Customer messages

    Answer buyer questions promptly and professionally, in your brand’s voice.

    • Pre-sale questions
    • Order enquiries
    • Escalation to your team

  • Pricing & promotions

    Prepare and double-check prices and promotions so campaigns launch cleanly.

    • Price updates
    • Promotion set-up support
    • Pre-launch checks

  • Reporting & insights

    Clear daily and weekly summaries of what happened and what needs a decision.

    • Daily summaries
    • Weekly reviews
    • Issue logs
A day in operations

From first light to final summary.

What a typical day can look like when a GSH operator runs your channels. Every playbook is tailored to your business.

  1. Morning

    08:00
    • Overnight messages answered
    • New orders checked
    • Stock levels reviewed

  2. Midday

    12:00
    • Listing updates published
    • Order exceptions resolved
    • Promotion checks

  3. Afternoon

    15:00
    • Dispatch cut-off confirmed
    • Returns processed
    • Catalogue clean-up

  4. Evening

    18:00
    • Daily summary sent
    • Open issues handed over
    • Tomorrow’s priorities set
Ways to work

Support sized to your store.

  • Dedicated operator

    Best forGrowing stores that need one owner for daily operations.

    • Full-time, focused on your channels
    • Works in your tools and accounts
    • Daily summaries
    Discuss this option
  • Most flexible

    Operations pod

    Best forBusier catalogues and multiple channels with longer hours.

    • A small team with clear roles
    • Extended coverage across the day
    • Weekly performance review
    Discuss this option

  • Project sprint

    Best forOne-off work like catalogue clean-ups or a channel launch.

    • Defined scope and timeline
    • Hand-over documentation
    • Optional ongoing support
    Discuss this option
Getting started

Up and running without disruption.

  1. Audit

    We review your channels, listings and current workflows to see what’s working and what isn’t.

  2. Playbook

    Together we document the tasks, standards, tone of voice and escalation rules.

  3. Run

    Your operator or pod takes over day-to-day tasks, with summaries from day one.

  4. Review

    Regular reviews refine the playbook and adjust priorities as you grow.

Take back your time

Spend your day growing the business — we’ll keep it running.

Tell us which channels you sell on and where the work piles up. We’ll suggest the right level of support and a smooth way to start.

Get operations support All services