Refund policy.

01Introduction

At GSH, we are committed to delivering high-quality services and maintaining transparency in all engagements. This policy outlines how refunds are handled across our services.

02Service-based work (E-commerce, Account Management, Operations)

Due to the nature of time-based and effort-driven services, fees once paid are generally non-refundable.

If a client is not satisfied, we encourage raising concerns immediately so we can review, revise, or improve the work.

In cases where services have not yet started, a partial or full refund may be considered at our discretion.

03Remote staffing & recruitment services

Recruitment, onboarding, and training efforts involve significant time and resources.

• Once a candidate has been shortlisted or hired, fees are non-refundable.
• If a placed candidate leaves within an agreed initial period (if applicable), we may offer a replacement or partial service credit, based on prior agreement.

04Monthly / retainer-based services

• Monthly service fees are non-refundable once the billing cycle has started.
• Clients may choose to cancel or pause services for the next billing cycle with prior notice.

05Platform risks (eBay, Amazon, Etsy, etc.)

While we follow best practices and proven strategies, marketplace actions (suspensions, restrictions, fees, etc.) are beyond our control.

Therefore, no refunds will be issued for losses, fees, or account actions initiated by third-party platforms.

06Payment disputes

We encourage clients to reach out directly to resolve any issues before initiating disputes.

Unauthorized chargebacks or disputes may result in immediate suspension of services and restriction of future engagement.

07Exceptional cases

We value long-term relationships. In genuine cases, we may offer goodwill refunds, credits, or adjustments at our discretion.